Frequently asked questions

Download the app, enter your mobile number and fill in your name, email, address and pincode. We send an OTP to your number; your account is created once you enter it.

New registrations are open only in some areas for now. The app reads your location once at sign-up to check this. It does not track your location after that.

No. You sign in with your mobile number and a one-time password (OTP) sent by SMS each time.

Check that the number is correct and has network coverage, then wait for the resend timer and tap Resend. For security, only a few OTPs can be requested each hour.

Yes. You can see every phone signed in to your account in the app and sign out any of them.

Contact support from your registered email or number. We will verify it is you before making the change.

Through our payment gateway, using the methods it offers, such as UPI, debit or credit card and net banking.

No. We do not hold your money. Each payment goes straight through the payment gateway, and refunds go back to where you paid from.

Any convenience fee is shown on the payment screen before you pay. [Company to confirm fee policy.]

You enter card and bank details with the payment gateway, not with us. We receive only the payment status and reference numbers.

Most recharges are confirmed within seconds. Some can take a few minutes if the operator is slow; the app shows the status.

A successful recharge goes to the number you entered, and operators usually cannot reverse it. Please check the number and operator before you pay.

Wait a few minutes and restart your phone. If it still has not arrived, contact support with the transaction number and we will check with the operator.

Bharat Bill Payment System is an interoperable bill payment network in India. We pay your bills through BBPS partners and you get a BBPS reference for each payment.

Most billers update within one working day; some take up to [X] working days. Keep your BBPS reference until the biller shows the payment.

Only billers available through our BBPS partners are listed, and some are available only in certain states. The list grows over time.

Bill amounts are fetched from your biller. If it looks wrong, please check with the biller before paying.

You do not need to do anything. The full amount is refunded to the same account, card or UPI ID you paid from. See our refund policy for timelines.

Some payments take time to be confirmed by the operator or biller. It will end as success or failed; if it fails, the money is refunded automatically.

We start the refund within [X] working days of the failure. After that it depends on your bank: usually [5–7] working days for cards and net banking, and faster for UPI.

On eligible successful payments, as a welcome bonus and for referrals. The app shows how many coins you will get.

No. Coins are a loyalty reward, not money, and cannot be transferred or exchanged for cash.

Coins are taken back if the payment that earned them is refunded. Coins may also be used or expire; your coin history shows every change.

Never. Do not share an OTP, UPI PIN, card PIN or CVV with anyone, even if they say they are from SmartEasyPay.

Only what we need to run the service. Our Privacy Policy lists every item and why we collect it.

Sign out all other devices from the app straight away and contact support.